Training
Each October there are six free workshops across the state. They are sponsored by the North Carolina Association of County Commissioners and North Carolina League of Municipalities. These training workshops are available to staff of the following:- Counties
- Municipalities
- Joint Regional Agency
- Metropolitan Sewerage District
- Public Health Authority
- Sanitary District
- Water and Sewer Authority
- Housing Authority
- Regional Solid Waste Management Authorities
- Vendors/third-party administrator of any of the above (must attend with local government staff and be pre-registered by the local government)
2024 Training Workshops
- Waynesville - Tuesday, October 15, 2024 - CANCELLED as of 10/1/2024
- Town Hall
- Municipal Conference Room
- 16 South Main Street
- Waynesville 28786
- Newton - Wednesday, October 16, 2024
- Catawba County Emergency Operations Center
- 100 Government Drive
- Newton 28658
- Asheboro - Thursday, October 17, 2024 - **UPDATED 10/14/2024**
- Randolph County Office Building - ** Changed from Courthouse on Worth Street **
- 725 McDowell Rd, Meeting Room B
- Asheboro 27205
- Washington - Tuesday, October 29, 2024
- Beaufort County Community College
- Building 8
- 5337 Hwy 264 East
- Washington 27889
- Wilmington - Wednesday, October 30, 2024
- New Hanover County Main Library Administration
- New Hanover Room (enter through staff entrance on 4rd floor)
- 201 Chestnut Streeet
- Wilmington 28401
- Raleigh - Thursday, October 31, 2024
- NC Medical Society
- NCMS Auditorium
- 222 N Person Street
- Raleigh 27601
- Can't wait for a training workshop in October, need immediate help
- Unable to attend one of the training workshops in September
- Training workshop did not cover in detail one or more topics that are of immediate importance
- Assumed debt setoff responsibilities without any or adequate training and/or training materials
- Conference call
- with the Clearinghouse staff, you and any additional staff, including I.T. and/or vendor/third-party administrator
- we can also conference in one additional phone number for even additional participants
- Via Remote Computer support, we can connect to your computer to train on our software regarding:
- enter debtors, debts, run reports, generate notification letters
- import files, such as Excel files from other departments or even vendors/third-party administrators
- import setoff file once funds have been recovered
- to understand the reports and files we provide, such as the surplus.xlsx (possible refunds)
- to transmit a secure file to us
2024 Attendee Workshops (all are 9:30 a.m. to 12:00 P.M.):
2024 HANDOUTS
1) Agenda
2) Information
2024 PRESENTATION - Subject to change prior to Workshops - (updated October 7, 2024)
1) 9:30 - 12:00 p.m.: All Attendees (107 pages - COLOR) Version for Notes - 3 slides/pg (36 pages - greyscale)
Note: if you have any problems printing any of the workshop documents, email us and we can email them as attachments in order for you to print
_______________________________________________________________________________________________________________
2024 VIRTUAL WORKSHOPS:
1) Repeat of Attendee Workshops - All Counties, Agencies, Municipalities and Housing Authorities: Wednesday, November 6, 2024: 9:30 - 11:30 a.m. Click here to view the November 6, 2024 recording. Note: it actually starts around 2 minutes 30 seconds into the recording!
The above virtual workshop, although 2 hours, rather than 2.0 hours, is basically identical to the six attendee workshops. Note: this workshop does not cover the client software. There is a separate virtual workshop, see below #2, for client software workshop.
2)
Client Software Demonstration - All Counties, Agencies, Municipalities and Housing Authorities: Wednesday,
November 13, 2024: 10:00 - 11:30 a.m.
Click here to view the November
13, 2024 recording.
Click here for the 2024 handout from Nov
13, 2024 (99 pages - COLOR) and here for handout (25 pages - greyscale)
_______________________________________________________________________________________________________________
** AUDIO PRESENTATIONS **
Subject to change as information changes and the production methods improves. We apologize for the delay in providing these presentations as we had to learn the technology. We will post these as they are created. We will be creating by topic.
1) Participation Form (audio presentation 16:51 - 11/4/2020)
2) New Participants - Startup (audio presentation 18:11 - 11/9/2020)
3) New Participants - Technical (audio presentation 18:50 - 11/9/2020)
4) Hearings (audio presentation 6:49 - 11/16/2020)
5) Due Process (audio presentation 6:30 - 11/16/2020)
6) Statute of Limitations (audio presentation 6:34 - 11/16/2020)
7) Social Security Numbers (audio presentation 5:08 - 11/16/2020)
8) Year-end Process (audio presentation 6:50 - 11/24/2020)
9) Preparing for New Tax Year (audio presentation 5:14 - 11/24/2020)
10) Interactive Voice Response (IVR) (audio presentation 5:32 - 11/24/2020)
Listing of Past Workshop Locations (2001 - 2024)
ADDITIONAL TRAINING
We understand there may be some local governments that require personal training and support. Just some of the reasons:
Just call us at (866) 265-1668 and set up an appointment where we can discuss how we can help. We may even be able to provide assistance at that time. Some examples of our support, all of which is at NO cost: